Customer Success Lead
Thrive Health Intelligence
Gold Coast, QLD | Full Time
Most software companies think implementation finishes when the platform goes live.
We think that's when the real work starts.
At Thrive Health Intelligence, we're changing the way organisations support the health, wellbeing and performance of their customers and staff.
Technology doesn't improve lives.
People do.
Technology simply gives them the opportunity.
That's where you come in.
We're looking for our first Customer Success Lead.
Someone who can walk into an organisation, earn trust quickly, inspire people to embrace something new and make sure Thrive becomes part of the way they work, train and live.
This isn't a support role.
It isn't account management.
And it definitely isn't sitting behind a laptop answering emails.
You'll be on the ground with customers. Running workshops. Training teams. Launching new sites. Listening. Solving problems. Creating momentum. Making sure people don't just download Thrive, but actually use it.
You'll help gyms engage their members.
You'll help businesses improve the wellbeing of their employees.
You'll become the person our customers call before they call anyone else.
If you've ever built genuine relationships with customers, driven change inside organisations and loved seeing people succeed because of something you introduced, keep reading.
About Thrive Health Intelligence
We're building technology that helps organisations create healthier, happier and more productive communities.
Today, that's through Thrive Wellness, working with organisations in the fitness industry to improve member engagement, retention and wellbeing.
Tomorrow, it's Thrive Workforce, helping businesses create healthier, safer and more engaged workplaces.
We're still growing.
Which means you'll help build our Customer Success function from the ground up, shaping the customer experience, the onboarding process and the standards we become known for.
You'll have a genuine voice in how we scale.
Learn more at www.thrive-app.io
What You'll Do
Your mission is simple.
Make every customer successful.
That means you'll:
Lead customer implementations from planning through to launch.
Build rollout plans that create excitement, not confusion.
Deliver engaging workshops, onboarding sessions and training.
Help members, customers and employees understand the value of Thrive and keep coming back.
Work alongside leaders to drive adoption and long-term engagement.
Visit customers regularly and become a trusted advisor.
Identify opportunities to improve customer outcomes and retention.
Gather customer feedback and work closely with our Product team to make Thrive even better.
Create launch campaigns and engagement initiatives that bring Thrive to life.
Help build a Customer Success function that customers genuinely enjoy working with.
Who You Are
You're probably not looking for another Customer Success job.
You're looking for ownership.
The chance to build something.
You know how to walk into a room full of strangers and leave with advocates.
You communicate well because you listen first.
You can present to executives one hour and coach frontline teams the next.
You don't wait for someone to tell you what needs fixing.
You notice problems early and solve them before they become problems.
Most importantly, you care about people.
Because great customer success isn't about software.
It's about helping people change behaviour.
Experience in Customer Success, Implementation, SaaS, Health Technology, Fitness, Wellness or Change Management would be highly regarded.
You'll Love This Role If You...
Enjoy working with customers more than sitting behind a desk.
Like travelling and meeting new people.
Get energy from helping people succeed.
Want to influence product direction through customer feedback.
Love turning new customers into long-term advocates.
Want your work to genuinely improve people's health and wellbeing.
Want to build something, not simply maintain it.
Why Thrive?
You'll be joining a business at an exciting stage of growth.
We're ambitious.
We move quickly.
We care about outcomes more than hierarchy.
Your ideas won't disappear into layers of management.
If something can be done better, we want to hear it.
As we grow, you'll have the opportunity to grow with us and help shape the future of Customer Success across the business.
The Details
Gold Coast based
✈ Regular travel throughout Australia
$110,000-$130,000 + Super + Performance Bonus
Ready to Join Us?
We're not looking for the perfect résumé.
We're looking for someone who loves working with people and wants to build something meaningful.
Instead of sending us a generic cover letter, tell us about:
A customer you'll never forget.
A time you helped people embrace change.
Why you think customer success is about people, not software.
If that sounds like you, we'd love to hear from you.
www.thrive-app.io