Customer Success Management

In this role, you will play a crucial part in supporting our Account Management leaders by overseeing a portfolio of established, high-profile customers. Operating out of our Geebung (Brisbane) facility, you will act as a trusted operational partner, delivering excellent service while helping clients navigate our mix of physical and digital information management solutions.

This is a fantastic opportunity to join a global industry leader, sharpen your commercial skills, and take ownership of key customer relationships in a supportive, fast-paced environment.

What You’ll Do

• Support Account Strategy: Partner with Account Managers to execute retention strategies, identifying opportunities for growth and assisting with customer proposals and documentation.
• Drive Operational Excellence: Manage day-to-day account health, including resolving customer queries, managing inventory transitions, and leading billing investigations to ensure high accuracy and compliance with service agreements.
• Build Strong Partnerships: Maintain regular touchpoints with customer contacts through recurring operational reviews, acting as the internal advocate to ensure an exceptional customer experience.

What You’ll Bring

• 3-5 years of experience in Customer Success, Account Management, or a high-touch B2B customer service environment.
• Location & Flexibility: This role is based out of our Geebung, Brisbane office. You must have the ability to commute to the Geebung site regularly, enjoying a balance of office-based collaboration and flexible working.
• Strong Problem-Solving Skills: A proactive, self-starter mindset with an eye for detail, comfortable navigating systems to resolve billing or operational bottlenecks.
• Great Communication: Ability to build rapport with diverse stakeholders, keep accurate records in Salesforce (or similar CRMs), and collaborate across internal teams.