Customer Success Manager
TesTes is a global Edtech leader, on a mission to empower schools and educators to deliver impactful, inspiring learning experiences worldwide. We understand the unique challenges faced by schools, and our ecosystem is specifically designed to address these needs head-on.
We are looking for a Customer Success Manager to join our Melbourne team. In this strategic role, you’ll support a portfolio of private schools across the east coast of Australia, driving retention, product adoption, and growth in collaboration with our sales team.
We are seeking someone who is proactive, commercially minded, and confident leading high‑level conversations. You’ll bring energy, diplomacy, and a solutions-focused mindset that strengthens our team culture and creates meaningful value for customers.
What you will do
- Manage a portfolio of education customers and support their long-term success
- Lead customer adoption initiatives and identify opportunities for growth
- Conduct strategic reviews and guide customers through best practices
- Collaborate with sales, onboarding, support, and product teams to ensure a seamless experience
- Act as a point of escalation and help resolve complex challenges
- Maintain accurate records and monitor customer health and engagement
- Contribute to team culture and continuous improvement
What you will bring
- Proven experience in customer success or account management
- Strong understanding of retention strategies and customer lifecycle management
- Ability to influence outcomes and lead strategic conversations
- Experience working with SaaS solutions or in the education sector is a plus
- Excellent communication and relationship building skills
- A positive attitude and adaptability to change
- Commercial mindset with a focus on customer value and business impact
Why Tes
Our intuitive technology streamlines complex tasks, enhances learning experiences, and alleviates the administrative burdens that often overwhelm schools. By working closely with schools, we provide up-to-date resources, expert guidance, and a technology ecosystem dedicated to innovation and excellence in education.
Empowering Educators Worldwide
Whether simplifying administrative workflows, creating dynamic classrooms, or advancing professional development, Tes is the trusted partner for schools worldwide. Join the hundreds of schools already benefiting from the Tes ecosystem. Together, we empower educators to achieve more, ensuring every student thrives in a supportive, well-managed learning environment. With Tes, excellence in education is not just a goal – it's a sustainable and rewarding reality. For more information about Tes, our products, and our team, visit: www.tes.com