Customer Success Manager

About DataFarming

DataFarming is an Australian precision agriculture SaaS platform serving approximately 18,000 users — primarily grain farmers and agronomists focused on winter cropping. We put powerful satellite imagery, soil data, and agronomic insights directly in the hands of farmers, enabling smarter on-farm decisions. We are a small, fast-moving team where everyone contributes across the business.

About the Role

This is a varied, customer-facing role that sits at the intersection of customer success, technical support, sales, and digital agronomy. You will be the primary point of contact for our farmer and agronomist customers, helping them get maximum value from the platform while growing our subscriber base. You will work closely with the co-founders and operate with a high degree of autonomy — particularly during a planned maternity leave period. The role suits someone who is adaptable, self-directed, and genuinely curious about agricultural technology.

What You'll Do

Digital Agronomy

•    Handle high-resolution data enquiries from farmers and agronomists

•    Support smaller digital agronomy jobs end-to-end

EM Management

•    Manage EM (electromagnetic soil scanning) customers and job coordination

•    Handle logistics, scheduling, and customer communication through to delivery

Customer Support

•    Handle inbound support tickets and customer queries across the platform

•    Write knowledge base articles and support documentation

•    Record short video walkthroughs for common customer questions

•    Join video calls with customers to provide hands-on platform support

Customer Success & Growth

•    Conduct proactive check-ins with subscribers to drive engagement and retention

•    Make outbound calls to free-tier users to demonstrate platform value and convert to paid subscriptions

•    Build genuine relationships with farmers and agronomists, acting as a trusted point of contact

•    Provide feedback to the product team based on customer conversations and usage patterns

What We're Looking For

Essential

•    Highly adaptable — comfortable picking up new tools, platforms, and tasks without extensive guidance

•    Self-directed and proactive — able to manage a varied workload autonomously with minimal oversight

•    Strong communicator — able to explain technical concepts clearly to farmers and non-technical users

•    Comfortable with outbound customer conversations, including warm sales outreach to existing users

•    Genuine curiosity for technology and an ability to learn SaaS platforms independently

•    Professional written communication — able to produce clear support articles, emails, and documentation

Desirable

•    Background in agriculture, agronomy, or experience working with farmers

•    Experience in a SaaS customer success, support, or account management role

•    Familiarity with AI tools for content creation, documentation, or workflow automation

•    Experience creating short-form video content or screen recordings

Working Arrangements

•    Full or Part-time

•    Remote or Hybrid