The Team
Phriendly Phishing is an Australian-based company who provide security awareness and phishing simulation training solutions. We teach employees how to identify and respond to common, costly and difficult to detect security threats like:
Phishing
Spear-phishing
Ransomware
Malware and scams
Our training programs are measurable, scalable and can be used by anyone in your organisation regardless of technical expertise.
How you will make an impact
Build effective relationships with current customers & resellers and help them to maximise the use of our Phriendly Phishing solution.
Day to day you will:
From a consultative approach, develop a strategy and plan for achieving customer objectives
Help the platform administrator develop and manage a mature security awareness program
Maintain a high level of professionalism in the handling and managing of accounts
Leverage Phriendly Phishing’s cyber security content and tool kit to increase the proficiency and security culture of the organisation
Manage the onboarding process with the customer including but not limited to account setup, product implementation and best practice training, initial end-user phishing and training campaigns, and other change management activities
Coordinate with technical support for technical configuration and complex questions
Monitor customer usage, adoption, and customer health metrics using Customer Success systems and tools
Continually work with customers, including management and executive stakeholders, per prescribed engagement model to support ongoing successful adoption of Phriendly Phishing and to drive additional value throughout the lifetime of the subscription term
Perform periodic business reviews with customers to confirm satisfaction, resolve technical issues, and continually drive successful product adoption
Conduct periodic strategic engagement reviews with management and executive stakeholders to ensure alignment on customer objectives, industry trends, benchmarking, value delivered, opportunities for additional value, Phriendly Phishing platform updates and overall level of satisfaction
Skills & Qualifications
4+ years’ experience in account management, customer success with a deep understanding of customer-centric thinking, experience in professional services, cyber security and/or technology industry will be highly regarded.
Experience managing accounts with complex IT systems aligned to portfolio of customers
Proven history managing customer expectations, building trust and stakeholder engagement through authenticity, problem solving and verbal / written communication skills.
Familiarity with standard concepts, practices, and procedures within the IT Security Field (preferred)
Experience using sales and support management tools such as Salesforce, HubSpot, Zendesk, Confluence/Jira and other systems
Interested but don’t meet every item listed above? If you’re excited about this role but your experience doesn’t align precisely, please still apply. You could be just the right person for this role and Phriendly Phishing.
This role requires full working rights in Australia, without current or future sponsorship.
Great advantages for great people
A salary package that recognises your experience plus a range of advantages (just some of which are listed below – ask us for a benefits brochure).
Flexible working in a hybrid arrangement (a blend of office and WFH) with modern and comfortable workplaces that accommodate different working styles
All the usual leave entitlements plus additional paid leave options (including a day off for your birthday)
A comprehensive reward and recognition program – with a special thank you every year on your anniversary!
Be yourself. We embrace diverse perspectives, experiences, and backgrounds. Please let us know if you require support or adjustments to assist with your recruitment experience.
We take security seriously. We require all employees to complete background checks (including police and global sanction list checks) annually.