Customer Success Manager
DXC Technology
9 hours ago
Full-time
Hybrid (Melbourne, Victoria, Australia)
Australia
Job Description
Why join DXC Technology?
DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world’s most complex technology estates. Learn more on dxc.com
At DXC we pride ourselves on delivering excellence in everything we do. What this means for you is the opportunity to be a part of delivering innovative solutions and helping to solve real business problems for a wide variety of valued clients. Be a part of a strategic Microsoft partnership that provides you with opportunities to deepen your expertise and work at the cutting-edge of technology.
What you will be doing
The Customer Success Manager (CSM) is accountable for end-to-end client success across assigned accounts spanning both CES and GIS offerings. The role owns delivery governance, client satisfaction, commercial outcomes, and value realisation, and acts as the single point of accountability orchestrating cross-offering DXC capabilities to drive retention, profitable growth, and long-term strategic client partnerships.
What will keep you busy
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
Our culture and benefits
DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC
As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work. Some of these include;
DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the ‘bring your whole-self to work’ philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow.
Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
Why join DXC Technology?
DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world’s most complex technology estates. Learn more on dxc.com
At DXC we pride ourselves on delivering excellence in everything we do. What this means for you is the opportunity to be a part of delivering innovative solutions and helping to solve real business problems for a wide variety of valued clients. Be a part of a strategic Microsoft partnership that provides you with opportunities to deepen your expertise and work at the cutting-edge of technology.
What you will be doing
The Customer Success Manager (CSM) is accountable for end-to-end client success across assigned accounts spanning both CES and GIS offerings. The role owns delivery governance, client satisfaction, commercial outcomes, and value realisation, and acts as the single point of accountability orchestrating cross-offering DXC capabilities to drive retention, profitable growth, and long-term strategic client partnerships.
What will keep you busy
- Own day-to-day delivery and contractual performance across CES and GIS services for assigned accounts.
- The role sits half in sales and half in delivery.
- Act as the primary point of accountability and escalation for the client across all DXC offerings.
- Lead integrated client governance including service reviews, QBRs, and executive forums.
- Ensure delivery outcomes align to client business objectives and agreed success measures.
- Manage account financials including cost control, margin awareness, and forecast accuracy across CES and GIS.
- Drive renewal readiness, retention, and contract continuity across all in-scope services.
- Identify, shape, and progress cross-offering expansion opportunities in partnership with Markets, Offerings, and Sales.
- Orchestrate delivery teams, architects, specialists, and partners across CES and GIS.
- Serve as the voice of the customer within DXC and drive continuous improvement based on client feedback.
- You must be able to pass a police check. Just a standard police check
- Previous banking experience is mandatory for this role
- Could our previous experience as a Customer Success Manager or could be a delivery lead wanting to step up
- Preferably from an applications background versus infrastructure
- The role is focused on delivery however we need somebody with a sales background you can sell to the customer somebody with experience with revenue targets relationship building capabilities Who is
- Demonstrated ability to manage complex, multi-tower enterprise accounts spanning CES and GIS.
- Strong delivery governance, risk management, and escalation leadership.
- Executive-level client engagement and communication capability.
- Commercial and financial acumen including margin, cost control, and renewal management.
- Ability to articulate and demonstrate value realisation and outcomes delivered to clients.
- Proven ability to orchestrate and influence cross-functional teams without direct authority.
- Strong understanding of industry trends, client operating environments, and technology landscapes.
- Accountable for both account stability and growth through value-led expansion.
- Client satisfaction and advocacy (VoC / NPS)
- Delivery performance and risk posture across CES and GIS
- Renewal and retention outcomes
- Financial performance including margin and cost control
- Qualified and progressed cross-offering growth pipeline
- Strength and depth of executive client relationships
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
Our culture and benefits
DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC
As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work. Some of these include;
- Extensive resources to support your onboarding and continual development including DXC University
- We know that great people refer great people. We will reward you when you bring your friends and family to work at DXC
- More time to do the things you love with flexible leave options, including purchased leave
- Take time to give back with charitable and emergency services volunteer days
- Well-being matters to us and our Employee Assistance Program is there to support you and your family
- And of course, all the basics; novated leasing, discounted health insurance, paid parental leave and many other discounts
DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the ‘bring your whole-self to work’ philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow.
Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.