Customer Success Manager / Relationship Manager / Account ManagerAustralia only

Role Description This is a full-time, remote role based in Australia for a Customer Success Manager / Relationship Manager / Account Manager at SAiL. The role involves managing relationships with student members, partners, and stakeholders to ensure satisfaction and ongoing engagement with SAiL programs and initiatives. The individual will oversee onboarding, guide participants through available services, and act as a primary point of contact for inquiries and support. Daily responsibilities include tracking and analyzing engagement data, identifying opportunities to improve student experiences, and implementing strategies to enhance retention and program impact. The role also includes coordinating communications, gathering feedback, preparing status reports, and collaborating with internal teams to refine offerings and build long-term relationships.

Qualifications

• Strong customer-focused mindset with skills in Customer Satisfaction and Customer Service to support and guide students and partners effectively.
• Proven Relationship Building and Customer Retention abilities to nurture long-term engagement and loyalty.
• Solid Analytical Skills to interpret engagement data, identify trends, and propose practical improvements.
• Excellent verbal and written communication skills, with the ability to explain programs clearly and handle diverse stakeholder needs.
• Experience in account management, customer success, or relationship management, ideally in education, startups, or community organizations.
• Ability to work independently in a remote environment, manage time effectively, and prioritize multiple tasks.
• Familiarity with CRM tools, online collaboration platforms, and basic reporting or dashboard tools is an advantage.
• Bachelor’s degree or equivalent experience in business, communications, management, or a related field is preferred.