Ready To Be Part Of A Business That’s Raising The Standard?
At Global Waste Services, we have built a culture that is equal parts professionalism, progress and personality.
Now we are looking for a Customer Success Officer / Office Coordinator who can help protect, strengthen and elevate the customer experience as we continue to grow.
This is not a quiet back-office role.
This is for someone switched on, enthusiastic and people-focused, someone who enjoys variety, takes ownership and wants to be part of a business with momentum.
About Us
Global Waste Services is an established South East Queensland business backed by 8 years of industry experience.
We specialise in liquid waste management and portable sanitation, supplying and servicing portable toilets, showers and waste tanks across SEQ.
Think professional presentation, premium equipment, strong customer service and zero shortcuts.
We service thousands of sites each week and work with builders, civil contractors, renovation projects, event organisers, major infrastructure projects and some of Queensland’s largest and most trusted hire companies.
We are growing fast because our team delivers. Our standards are high, our customer relationships matter, and we are building something we are proud of.
Right now, we are based in Thornlands, with the role progressing to Loganholme as we build our new purpose-built, state-of-the-art facility.
About The Role
As our Customer Success Officer / Office Coordinator, you will help set the daily rhythm of the customer experience.
You will work alongside customer service, scheduling and logistics to make sure communication is clear, service feels seamless and our customers continue to feel looked after from start to finish.
This role is part customer advocate, part team connector, part office organiser and part culture champion.
No two days are the same. Every day brings new conversations, new priorities and new chances to help a great operation become even sharper.
Your Mission
Champion Customer Success
Help protect and strengthen the service experience our customers already trust.
Support Seamless Service Delivery
Work closely with customer service, scheduling and logistics so information flows clearly and the team can keep moving with confidence.
Turn Feedback Into Progress
Listen carefully to customers and the team, spot useful patterns and help turn insight into practical improvements.
Keep Standards High
Bring pride, diligence and follow-through to the details that shape a premium customer and team experience.
Support A High-Performance Culture
Help create an office environment where people communicate well, stay accountable and feel proud of the work they do.
Bring Calm, Energy And Ownership
Be the person who stays steady under pressure, keeps conversations constructive and helps move things forward.
What You Bring
We are looking for someone with energy, emotional intelligence and a genuine desire to grow.
You will thrive here if you are:
Fun, enthusiastic and motivated
A strong communicator who enjoys working with people
A natural problem solver with a positive attitude
Comfortable working autonomously
Confident in an office and computer-based role
Calm, professional and solution-focused under pressure
Able to give and receive clear, respectful feedback
Interested in customer experience, team culture and business improvement
Ready to own the role, not just fill a seat
Sales or customer-facing experience would be valued.
Industry experience is not essential. Some of our strongest team members came from outside the industry and succeeded because they enjoyed a challenge, worked well in a team and took pride in learning the work.
What’s In It For You
Join a thriving, growing SEQ business
Work with a genuinely good team that backs each other
Be part of a company known for strong customer service and high standards
Play a meaningful role in the customer and team experience
Learn the business and industry from the inside
Real career development opportunities as the business continues to grow
Progress with us into our new purpose-built Loganholme facility
Where This Can Go
For the right person, this can become much more than an office role.
As your business knowledge, confidence and responsibility grow, there is room to build towards broader customer success, service coordination, operations coordination or leadership opportunities over time.
We are always looking to grow good people who take ownership, live our values and want more responsibility.
Ready To Step Into Something Bigger?
If you are enthusiastic, switched on and ready to contribute to a business that is growing for the right reasons, we would love to hear from you.
If you want repetitive, low-energy and “just another office job”, this probably is not it.
But if you want variety, responsibility, great people, high standards and the chance to help shape a premium customer experience, this could be exactly your kind of role.