Customer Success & Operations Coordinator

About Ecorp Systems

Ecorp Systems is a dynamic and growing technology provider dedicated to delivering outstanding systems solutions and support. We pride ourselves on exceptional customer service, teamwork, and helping businesses thrive with the right tools and expertise.

Role Overview

We’re looking for a friendly, organised and proactive Customer Success & Operations Coordinator to support our team and help deliver an outstanding experience to our clients. You’ll be at the heart of our operations, managing customer enquiries, processing orders, supporting onboarding, and keeping the administrative engine running smoothly. The role may include exposure to book-keeping and billing.

This role works closely with our Director, Account Development Managers and wider team to ensure clients are supported from first contact through to ongoing success.

Key Responsibilities

Customer & Sales Support

• Respond to customer enquiries via phone, email and online channels in a timely and professional manner.
• Provide pre and post-sales support, including answering questions, coordinating next steps and preparing proposals and creating contracts
• Prepare and submit sales orders to suppliers accurately and efficiently.
• Assist with tracking order progress and follow-ups where required.

Client Onboarding & Relationship Support

• Support new customer onboarding, ensuring all relevant information is collected and processed.
• Communicate with customers to guide them through setup and answer onboarding queries.
• Liaise with our billing partner to ensure accurate client billing and resolve any billing-related issues.

Administrative, Billing, & Executive Support

• Perform general administrative tasks including (but not limited to) data entry, documentation, storing files, contracts management.
• Work directly with our billing supplier to submit bill orders, simple book-keeping and reconciliation.
• Support the Director with any executive and personal assistant miscellaneous tasks as needed.
• Sales support administrative tasks to support the Director & other Ecorp team members/sales agents to ensure operational success.
• Confidential liaison with suppliers, contractors and vendors of Ecorp Systems, as well as project management associated with all Ecorp services provided to end-customers
• Manage basic online social media & marketing collateral for the company.

Continuous Improvement

• Identify opportunities to streamline processes and improve customer experiences.
• Contribute ideas and support team initiatives.

What We’re Looking For

• Excellent communication skills, both written and verbal.
• Strong organisational skills and attention to detail.
• Professional, Friendly, customer-focused attitude and ability to build rapport easily.
• Comfortable managing multiple tasks and prioritising work effectively.
• Good PC skills — familiarity with MS Office (Outlook, Word, Excel) and CRM or ticketing systems is a plus.
• Proactive problem-solver who takes initiative and follows through.

Why Work With Us

• Supportive and collaborative team environment
• Opportunity to learn and grow your skills
• Meaningful role with variety and impact
• Exposure to diverse business operations and customer types

Employment: Permanent Full-Time

Type: Remote/Hybrid role (3 days per week in-office, 2 days work-from-home) 

Business Hours: Monday to Friday 8.30am-5pm

Reasonable work & event attendance outside of business hours may be required

Salary Range: from $70k-$80k p.a. based on experience

Note: This role is open to NSW Australia based applicants only