Customer Success Specialist

At Master Apps, we're on a mission to make complex work simple.

For over 50 years we've been helping organisations improve injury management, return-to-work outcomes, and workplace safety. Today, we're leading the next evolution of the industry through innovative technology, including Australia's first AI-enabled injury and claims management platform.

As our business continues to grow, we're looking for a Customer Success Specialist to join our team and play a key role in delivering exceptional customer experiences.

This is a diverse and customer-facing role that sits at the centre of our customer lifecycle.

You'll work closely with prospective and existing customers to deliver demonstrations, onboard new clients, provide training, develop customer resources, and help drive adoption of our products.

No two days will look the same. One day you might be delivering a product demonstration to a prospective client. The next you could be leading a customer training session, developing onboarding resources, or helping launch a new AI capabilities.

• Deliver product demonstrations for prospective customers
• Lead onboarding and implementation activities for new clients
• Deliver customer training and enablement sessions
• Create and maintain customer documentation and knowledge resources
• Develop onboarding frameworks and scalable training content
• Support proposal responses and pre-sales activities
• Configure demo environments and customer scenarios
• Support customers to maximise adoption and value from our platforms

You are:

• A confident communicator and presenter
• Passionate about customer outcomes
• Organised and able to manage multiple priorities
• Comfortable facilitating training and workshops
• Curious, proactive, and solutions-focused
• Excited by technology and innovation

Experience in customer success, onboarding, implementation, training, SaaS, workers compensation, personal injury, insurance, or related industries will be highly regarded.

• Be part of a growing Australian technology company
• Help shape the future of AI in the personal injury industry
• Work with innovative products and passionate people
• Enjoy a diverse role with opportunities to learn and grow
• Make a real impact on customers and product adoption

If you're looking for a role that combines customer engagement, technology, training, onboarding, and innovation, we'd love to hear from you.

To help us understand your suitability for the role, please include a cover letter outlining your relevant experience and what you believe you would bring to the Master Apps Customer Success team.