Customer Success Specialist

About Us

Buildsafe is an innovative leader in the building and construction industry, specialising in scaffold and height-safety systems, alongside our rapidly growing BuildCam camera-monitoring division. BuildCam delivers 24/7 intelligent site monitoring for residential construction, improving visibility, safety, and communication for builders and stakeholders.

We are fast-paced, ever-evolving, and known for practical solutions and continuous improvement. At Buildsafe, we value strong relationships, operational excellence, and a hands-on culture where we tackle challenges together.

About the Role

As a BuildCam Customer Specialist, you will be the central point of contact for builders, supervisors, and construction managers, delivering an exceptional customer experience through onboarding, account administration, reporting, after-sales support, and ongoing customer engagement.

Reporting to the National Sales Manager and working closely with the General Manager and operational teams, you will help ensure customers receive a seamless, professional, and responsive experience from initial setup through to ongoing service delivery.

Day-to-day responsibilities will include:

• Managing customer enquiries and providing timely, professional support

• Supporting customer onboarding and ensuring a smooth transition into BuildCam services

• Building and maintaining strong relationships with customers and key stakeholders

• Maintaining accurate customer records and activity within our CRM system

• Preparing customer reports and assisting with data analysis and administration

• Supporting account administration, documentation, and customer communications

• Assisting the sales team with proposals, quotations, and customer follow-up activities

• Providing after-sales support and helping resolve customer issues and service requests

• Identifying opportunities to improve customer experience, processes, and service delivery

About You

The successful candidate will bring:

• 3+ years' experience in customer experience, customer success, account support, sales administration

• Experience managing customer enquiries and building strong client relationships

• Exposure to construction, building, trade, or service-based industries (highly desirable)

• Strong organisational skills with the ability to manage multiple priorities simultaneously

• Excellent attention to detail and accuracy across administration, reporting, and documentation

• Confidence using CRM platforms (HubSpot or similar), Outlook, Excel, and cloud-based business systems

• Strong verbal and written communication skills

• A proactive, solutions-focused approach with a genuine passion for customer service

• A desire to continuously improve processes and customer outcomes

• Emerging leadership qualities and a desire to positively influence team performance and customer outcomes

What’s On Offer: 

• Permanent full-time role based at our Arundel office

• Monday to Friday daytime hours, weekly pay

• Join a rapidly growing technology division backed by a national, established brand

• Small, supportive team environment 

• Monthly team lunches

• Employee Assistance Program

• Uniforms provided

• Annual performance reviews to support your growth, recognition, and career progression

• Access to discounted gym membership through Fitness Passport