What we do
We give cafes and restaurants one tool to run the whole show — bookings, ordering, delivery, loyalty, marketing, even AI automation.
Commission-free.
One flat price.
No lock-in.
What we hate
Watching good venues hand 30% of every order to the delivery giants. Lock-in contracts. Overseas platforms that take Aussie venues for granted, then bail. Clunky stacks of half-working tools held together with tape.
We're here to end all of that.
The role — and where it goes
Our Customer Success team is growing fast, and we want someone sharp and switched-on to grow with it.
You'll be the person venues reach when they need a hand, the one who gets new customers up and flying, and the one who spots trouble before it turns into a goodbye. Support, onboarding, retention — a bit of everything, done properly.
This is day one of a real career path. Do it well and you'll grow into a specialist or team lead as the department expands — and you'll be rewarded for the results you bring. Back yourself and there's plenty of room to climb.
On-site at our Gold Coast office.
What you'll do
Answer support tickets and live chat — fast, friendly, no runaround
Onboard new venues: set them up, show them the ropes, get them to their first win fast
Check in on customers and head off problems before they grow
Keep our help articles sharp and up to date
Carry what you hear from customers back to product and marketing
Own the outcome, not just the ticket
Who you are
Warm, upbeat and genuinely good with people — you bring the energy
You've worked in customer support, success, account management or hospitality
You've got that hospo instinct: look after people, read the room, sort it on the spot
You take ownership — when something goes wrong, you're already fixing it
You say it straight: no jargon, no fluff, no hiding behind policy
You pick up new software quickly and aren't fazed by tech — happy in front of a computer all day
You want to grow, and you'll back yourself to do it
Why now
We're growing fast and Customer Success is leading the charge. Get in while the team's still small, make the role your own, and climb as the business does.
Onsite on the Gold Coast — real office, real teammates
A clear path to specialist or team lead as we grow
Performance bonuses — when you deliver, you share in the win
Real ownership from day one — your work is visible and it counts
How to apply
Hit the Apply button and send us two things:
Your CV
A cover letter written for this role — not a copy-paste job
Skip the stiff formalities and tell us:
Why customer success, and why hospitality venues specifically
A time you turned an unhappy customer around — what you did and how it landed
What "own the outcome, not the ticket" means to you
We read every single one. Generic, copied-and-pasted letters stand out for the wrong reasons, so make it yours and show us some personality.
That's the job, after all.