Are you passionate about customer service, technology, and helping businesses grow?
Canteen Hub is a growing school lunch ordering platform that connects schools, parents, and food providers through innovative technology. As we continue to expand, we're looking for an energetic, customer-focused team member who enjoys solving problems, building relationships, and making things happen.
This is a varied and hands-on role that combines customer support, school onboarding, account management, administration, and business growth. You'll work closely with our leadership team to ensure schools and users have an exceptional experience while helping us continue to scale.
As our Customer Success & Growth Coordinator, you'll be the first point of contact for many of our customers and play a key role in ensuring schools successfully adopt and use the platform.
Your responsibilities will include:
Providing customer support to schools, parents, and food suppliers.
Assisting with onboarding new schools and platform users.
Responding to phone, email, and online enquiries.
Following up sales enquiries and prospective school accounts.
Analysing platform data and identifying opportunities for improvement.
Troubleshooting issues and coordinating solutions with our technical team.
Assisting with customer retention and engagement initiatives.
Contributing ideas to improve systems, processes, and customer experience.
Supporting marketing and business growth activities as required.
You are someone who:
Loves helping people and building strong relationships.
Has exceptional communication skills, both written and verbal.
Is organised, proactive, and highly reliable.
Enjoys problem-solving and finding practical solutions.
Is confident using technology and learning new systems.
Can work independently while remaining a strong team player.
Thrives in a fast-paced, growing business environment.
Has experience in customer service, account management, administration, education, hospitality, SaaS, or technology-based businesses.
Possesses a minimum of 3 years of customer service experience.
Demonstrates preferably SaaS or technology sector experience.
Is specifically looking for a long-term part-time role and can work mornings between 8:00am and 1:00pm, Monday to Friday.
Must be an Australian citizen with full work rights.
Flexible work arrangements, including work-from-home opportunities.
A supportive and collaborative team environment.
The opportunity to make a genuine impact in a growing Australian technology business.
Exposure to customer success, sales, operations, and business growth.
Career development opportunities as the business continues to expand.
A role where your ideas and contributions will genuinely matter.
Approximately 20 hours per week.
Core availability required between 8:00am and 1:00pm, Monday to Friday.
Flexible work arrangements available around these hours.
Opportunity for additional hours as the business grows.
Canteen Hub is helping schools / Clubs and groups modernise their lunch ordering systems through simple, reliable technology. We work closely with schools, parents, and food providers to deliver a seamless experience and are committed to continuous improvement and growth.
If you're looking for a role where you can make a real difference, enjoy working with people, and want to be part of a growing Australian technology business, we'd love to hear from you.
Please submit your resume along with a short cover letter outlining why you'd be a great fit for the role.
$35–$40 per hour + super (depending on experience)