Direct Sales Account Manager

Join the Haircare Group Family

At Haircare Group, we’re more than just a company—we’re a trusted partner to the professional hair industry. Proudly Australian and family-owned for over 50 years, we’re passionate about building industry-leading brands and distributing premium haircare products across Australia and New Zealand. Founded by a hairdresser, for hairdressers, we understand that for us, it’s more than hair—it’s about making a difference in people’s lives.

The Role

We're seeking a Direct Sales Account Manager to join our Sales & Marketing team.

This customer-focused role is responsible for driving sales growth and customer engagement through proactive telephone-based account management across an assigned territory. Working with existing customers and prospective salon partners, you'll identify sales opportunities, build strong customer relationships, promote Haircare Group brands, and deliver exceptional service that supports customer success and long-term loyalty.

You will play a key role in growing market presence, achieving sales targets, supporting product launches, and helping customers maximise the value of our leading professional haircare brands.

Why This Role Stands Out

• Combine your sales expertise and relationship-building skills in a dynamic customer-focused role
• Build and grow a portfolio of salon customers across a designated territory
• Genuine opportunity to influence business growth and customer success
• Join a supportive and collaborative team within a respected Australian-owned business
• Work with some of the industry's leading professional haircare brands

 Key Responsibilities:

• Achieve sales KPIs and contribute to territory growth objectives
• Identify and pursue new business opportunities through prospecting, research, and cold calling
• Develop and execute plans to grow existing customer accounts and increase sales revenue
• Build strong customer relationships through regular phone, email, and virtual engagement
• Promote Haircare Group brands and products to increase customer awareness and market presence
• Deliver exceptional customer service and support across your assigned territory
• Manage customer enquiries and resolve issues in a timely and professional manner
• Support product launches through customer education, presentations, and demonstrations
• Maintain accurate customer records, communications, and account information within company systems
• Monitor customer activity and identify opportunities for retention and growth
• Prepare sales activity reports and provide updates to management
• Follow up customer account matters, including payment enquiries where required
• Collaborate with internal departments to deliver positive customer outcomes

 What You'll Bring

• Previous experience in sales, account management, telesales, or customer relationship management
• Proven ability to build and maintain strong customer relationships
• Strong sales, negotiation, and influencing skills with a track record of achieving targets
• Excellent verbal and written communication skills
• Highly organised with strong attention to detail and administrative accuracy
• Ability to manage multiple priorities in a fast-paced environment
• Self-motivated, proactive, and results-driven approach
• Strong customer service mindset and commitment to delivering exceptional experiences
• Confidence using Microsoft Office and CRM systems
• Qualified Hairdresser preferred, with knowledge of professional haircare products highly regarded
• Positive, adaptable, and team-oriented attitude

 What We Offer:

• Generous employee product discounts
• Annual gratis product allowance
• Supportive and collaborative team culture
• Free onsite parking at our Marleston office
• Opportunity to work with leading professional haircare brands
• Career development within a growing Australian-owned business

 Ready to Take the Next Step?

If you're passionate about sales, enjoy building meaningful customer relationships, and want to be part of a business that genuinely supports the professional hair industry, we'd love to hear from you.

Apply now and join the Haircare Group family.

Please note: You must have full Australian work rights to apply.