About Us
Checked In Care is a rapidly growing SaaS company in the global care sector. We are passionate about improving the lives of older people, by moving towards our vision of “a world where all people live their best lives with choice and dignity”. By offering easy to use technology for older people and those who support them, we are rapidly improving the choices and lives of those accessing care.
As part of the Evaran Group, we offer global reach and opportunities for our team. This role is for those who want to be part of a growing and dynamic team, and are passionate about making a difference.
The Opportunity
We are seeking an experienced Implementation Consultant with deep expertise in residential aged care and a specialist understanding of the Higher Every Day Living Fee (HELF) to join our growing delivery team.
This is a client-facing advisory role where your sector credibility will matter from day one. You will work as part of a project team alongside a Project Manager and Business Analyst, guiding residential aged care providers through the end-to-end implementation of the CIC platform, from requirements discovery through to go-live and handover.
You will need to speak with authority on HELF, understand how residential care providers operate, and translate that knowledge into practical platform configuration and client adoption outcomes. Equally, you will play a key role in feeding real-world sector insights back to our Product team to help shape the future of the platform.
Key Responsibilities
Client Advisory & Implementation
Act as the trusted sector advisor to residential aged care clients throughout the implementation lifecycle.
Work as part of a project team with a PM and BA, contributing specialist HELF and residential care expertise at every stage.
Guide clients on how to best configure and adopt the CIC platform within their operational environment.
Build credibility and trust with stakeholders at all levels.
Lead go-live readiness reviews and manage a structured handover to the Customer Success team.
Requirements Gathering & Documentation
Collaborate with the Business Analyst to lead structured discovery sessions, bringing sector expertise to surface the right requirements.
Translate residential aged care operational needs particularly around HELF compliance, fee administration, and reporting into clear, documented requirements.
Identify gaps between client requirements and platform capabilities, escalating appropriately to the Project Manager and Product team.
Maintain accurate records of requirements, configuration decisions, and implementation outcomes across all engagements.
Platform Configuration
Develop deep working knowledge of the CIC HELF Management platform, including configuration options and feature capabilities.
Actively assist with platform configuration as part of the project team, including data setup, workflow configuration, user management, and system testing.
Product Feedback
Act as a structured voice of the client, translating HELF and residential care experiences into actionable product feedback for the CIC Product team.
Participate in product forums and roadmap discussions with evidence-based input grounded in implementation experience.
Stay current on HELF regulatory developments and advise the Product team on implications for the platform.
About You
Essential Skills & Experience
Demonstrated experience as an advisor to residential aged care providers in Australia. This is a non-negotiable requirement.
Specialist knowledge of the Higher Every Day Living Fee (HELF), including fee structures, compliance obligations, reporting requirements, and operational impact on providers.
Familiarity with Australian aged care regulatory reforms and their operational implications for residential providers, and the day-to-day operational challenges of residential aged care.
Ability to engage with authority on HELF and residential care topics, earning trust with experienced aged care professionals from the first conversation.
Experience working with SaaS platforms in a client-facing capacity, with the ability to develop deep product knowledge quickly.
Demonstrated ability to facilitate requirements discovery sessions and produce clear, structured documentation.
Strong communication and facilitation skills
Desirable
Experience working as part of structured software implementation project teams alongside Project Managers and Business Analysts.
Comfortable performing hands-on platform configuration such as data setup, workflow configuration, user provisioning, and system testing, without needing to write code.
Experience with project and documentation tools (project management platforms, data mapping, requirements specifications).
What We Offer
At Checked In Care, we are committed to fostering a collaborative and supportive work environment. You will have the opportunity to contribute to the development of our innovative caretech solutions and make a meaningful impact on the lives of our clients. We offer a competitive salary, flexible work arrangements, and ongoing professional development opportunities to help you thrive in your career. We are a predominately work from home environment, with regular, monthly, face to face team catch ups.