Implementation & Customer Success Specialist
Help us build Australia's best customer onboarding experience.
At Beyond, we believe the moment a customer signs is just the beginning.
Our mission is simple: combine world-class point of sale and payment technology with an exceptional customer experience. We want every business that chooses Beyond to feel confident, supported and excited from day one.
As we continue to grow across Australia, we're looking for someone who is passionate about people, loves solving problems and wants to help build something special.
This isn't just another customer success role.
You'll play a pivotal role in shaping the experience every customer has with our business and help lay the foundations for how Beyond scales for years to come.
The Opportunity
You'll become the owner of our implementation journey.
Working closely with our Sales, Operations and Support teams, you'll ensure every customer enjoys a seamless transition to Beyond. You'll coordinate projects, solve problems, support our field team and continuously improve the way we onboard new merchants.
While this role is primarily office-based, you'll also spend time out in the field completing installations, training customers and supporting go-live days. We believe there's no better way to improve our onboarding experience than by seeing it firsthand, so you'll regularly work alongside our sales team and customers to ensure every implementation is a success.
Just as importantly, you'll help create the playbooks, systems and processes that allow us to deliver an incredible experience at scale.
What You'll Be Doing
You'll be responsible for creating an onboarding experience customers genuinely remember.
Your responsibilities will include:
Owning the customer journey from signed agreement through to a successful go-live.
Becoming the central point of contact for new merchants throughout onboarding.
Coordinating installations with customers, our field representatives and internal teams.
Completing on-site POS and payments installations for new merchants across South East Queensland and occasionally across Australia.
Training business owners and their teams on how to confidently use their new POS and payment solution.
Supporting our field representatives with troubleshooting and implementation questions.
Helping merchants confidently adopt their new technology and ensuring they're ready to trade from day one.
Solving implementation challenges quickly and keeping projects moving.
Following up with customers after go-live to ensure they're set up for long-term success.
Building and continuously improving our onboarding checklists, SOPs, training resources and knowledge base.
Capturing learnings from every installation and turning them into repeatable processes that help Beyond scale.
Identifying opportunities to simplify, automate and improve our customer journey.
Working alongside leadership to shape the future of Customer Success and Implementation at Beyond.
About You
You're someone who genuinely enjoys helping people succeed.
You love bringing order to complexity, creating better ways of doing things and making customers feel supported throughout their journey.
You don't need to know everything about POS systems - we'll teach you the technical side.
What matters most is your attitude, curiosity and desire to build something exceptional.
You'll thrive in this role if you:
Love creating outstanding customer experiences.
Enjoy solving problems and thinking proactively.
Are highly organised and can confidently manage multiple projects.
Take ownership and follow things through to completion.
Enjoy improving processes rather than simply following them.
Communicate clearly and build trust with customers and teammates.
Are comfortable learning new technology and enjoy helping others use it.
Enjoy a balance of office-based work and getting out on-site to work directly with customers.
Hold a current Australian driver's licence.
Want to make a genuine impact in a growing Australian business.
Experience We'd Love
We're less concerned about where you've worked and more interested in how you think.
You may come from backgrounds such as:
Customer Success or Customer Onboarding
Project Coordination
Hospitality or Retail Operations
POS or Payments
Account Management
Operations
Technical Support
Field Implementation
If you've helped customers successfully adopt new technology, coordinated projects, or delivered exceptional customer experiences, we'd love to hear from you.
Why Beyond?
We're building one of Australia's most exciting POS and payments businesses, and we're only just getting started.
Joining Beyond means you'll have the opportunity to:
Help build a brand-new customer onboarding function from the ground up.
Work directly with leadership and have your ideas genuinely heard.
Own meaningful projects and make a visible impact every day.
Build processes that will shape how our business operates as we continue to scale.
Enjoy a unique mix of customer success, project management and hands-on implementation.
Grow your career alongside a fast-moving Australian technology company.
Join a supportive, ambitious team that celebrates initiative, curiosity and continuous improvement.
Most importantly, you'll help thousands of Australian businesses get off to the best possible start with technology that powers their success.
If you're excited by the idea of building something from the ground up, creating remarkable customer experiences and being part of a company with big ambitions, we'd love to hear from you.
Apply today and help us redefine the onboarding experience for Australian businesses.