Internal Account Manager | Customer Success & Sales Support | Join an Australian Manufacturing Leader
Location: Melbourne
Company: Flagworld
Employment Type: Full-Time
About Us
Flagworld is Australia's leading manufacturer and supplier of premium flags, banners and branded display solutions. Proudly Australian owned, we have been helping organisations showcase their identity for more than 65 years.
Trusted by Defence, Local Councils, Government Departments, schools, sporting organisations and some of Australia's largest corporate brands, we have built our reputation on exceptional quality, innovation and outstanding customer service.
With ISO9001 accreditation and continued investment in world-class technology, we manage the entire manufacturing process in-house—from design and printing through to fabrication and finishing. Our people are passionate about delivering products that represent communities, organisations and events across Australia.
As our business continues to grow, we're looking for an enthusiastic and customer-focused Internal Account Manager to join our Melbourne team.
Why Join Flagworld?
Build Long-Term Customer Relationships
You'll become the trusted point of contact for a diverse portfolio of customers, helping them find the right solutions while delivering an exceptional customer experience.
Join a Proud Australian Manufacturer
Represent a respected Australian company with over 65 years of history, market-leading products and an outstanding reputation for quality and service.
Be Part of a Supportive Team
Work alongside experienced professionals in a collaborative environment where your ideas are valued, your development is encouraged, and your contribution makes a real difference.
About the Role
This is far more than a customer service position.
As an Internal Account Manager, you'll play a vital role in managing customer relationships from initial enquiry through to quotation, order processing and ongoing account support.
You'll work closely with customers across Government, Local Councils, Education, Defence, Corporate and Commercial sectors, ensuring every interaction reflects Flagworld's commitment to exceptional service.
Working closely with our Sales, Production, Design and Operations teams, you'll help deliver solutions that exceed customer expectations while identifying opportunities to grow existing accounts.
Key Responsibilities
Manage inbound enquiries via phone, email and website
Prepare accurate quotations and follow up opportunities
Process customer orders from start to finish
Build strong relationships with existing customers
Provide product advice and recommend the best solutions
Identify opportunities to upsell and cross-sell products
Coordinate with production, design and logistics teams to ensure on-time delivery
Maintain accurate customer information within our CRM system
Deliver an outstanding customer experience on every interaction
About You
You'll enjoy building relationships and genuinely helping customers.
You'll also bring:
Experience in customer service, internal sales, account management or sales support
Outstanding communication and relationship-building skills
Strong organisational skills with excellent attention to detail
The ability to manage multiple priorities in a fast-paced environment
A proactive approach with strong problem-solving skills
Confidence using CRM systems and Microsoft Office
Experience in manufacturing, print, signage, promotional products or a similar industry is highly regarded
Most importantly, you'll have a positive attitude, enjoy working with people and take pride in delivering exceptional customer service.
What We Offer
Competitive salary
Career development opportunities within a growing Australian business
Supportive and collaborative team culture
Modern manufacturing environment
Ongoing training and professional development
Employee recognition and long-term career opportunities
The opportunity to work with customers across a diverse range of industries and projects
Ready to Join Our Team?
If you're passionate about building relationships, delivering exceptional customer service and want to be part of a proudly Australian success story, we'd love to hear from you.
Apply now and become part of the team that's helping Australia's organisations, communities and events proudly fly their colours.