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Membership Engagement and Programs Lead

1 day ago
Full-time
On-site
Adelaide SA

About us

The Defence Teaming Centre (DTC) is South Australia’s nationally focused defence industry association, supporting and developing Australian industry to be more competitive and meet the needs of Defence.

We connect a diverse membership of small and medium enterprises, primes, government and academia. We exist to strengthen SA's defence industry ecosystem by building capability, opening doors, and making sure our members have what they need to win work and grow.

What's on offer

  • A newly created role with genuine scope to shape how it's done.

  • A small, tight-knit team where your work is visible and valued.

  • Direct exposure to South Australia's defence industry at a time of significant growth.

  • A central Adelaide CBD location.

  • A supportive, values-driven culture built on professionalism, relevance, responsiveness and integrity.

About the role

As the New Membership Engagement and Programs Lead:

You will build deep relationships with our members: understand their capability, match this up with opportunities.

You'll identify and scope the member programs our community is asking for and then partner internally to make them happen.

You'll lead retention and renewals, keep our CRM and member data in shape, and turn what you learn from members into real insight for our leadership team and our advocacy work.

Day to day, you will:

  • Capture and understand member capability and capacity to win work in the defence industry

  • Promote and grow the DTC membership base through aligning the right companies to become members

  • Build and maintain trusted relationships with member representatives across the full membership lifecycle, from onboarding through to renewal

  • Identify and scope new member programs and initiatives, working alongside the Events Manager to bring them to life

  • Lead the end-to-end renewal and retention process, spotting at-risk members early and knowing how to bring them back on side

  • Own our membership CRM, using data and member conversations to spot trends and opportunities

  • Be responsible for owning the relationship with our Corporate Partners and working with them to achieve their annual workplan.

About you

  • You're a natural relationship-builder.  You take ownership, you follow through.

  • 3–5 years' experience in membership, account management, stakeholder engagement or customer success

  • A track record of hitting retention or growth targets, and the commercial instinct to know what drives them

  • Confident working with CRM systems and comfortable turning data into a clear story

  • Experience in the defence sector or with SA's defence industry is a strong advantage

  • The ability to obtain and maintain an Australian Government baseline security clearance is required for this role.

  • You'll also need to be self-directed and comfortable owning a broad portfolio.


How to apply

If this sounds like your kind of role, we'd love to hear from you. Click apply and include a current resume and a cover letter telling us why you're the right fit for DTC and our members.

Applications close 5pm Monday 3rd August 2026. For enquiries or a confidential conversation about the role, please email accounts@dtc.org.au

DTC is an equal opportunity employer and welcomes applications from candidates of all backgrounds.