Taco Technologies is a growing Australian technology business focused on delivering exceptional solutions and service to our customers. As we continue to scale, we're looking for an experienced Operations & Customer Services Manager to help strengthen our operational foundations, enhance customer experience and build the systems, processes and team capabilities that will support our next stage of growth.
This is a highly visible leadership role that sits at the centre of the business, working closely with our General Manager, Finance Officer and Leadership Team. You'll have the opportunity to influence how we operate, improve efficiency across multiple functions and help shape the future of the organisation.
As our Operations & Customer Services Manager, you'll lead our Customer Services function while driving operational excellence across the business. You'll oversee customer service delivery, support key administrative and finance processes, improve internal systems and workflows, and help ensure Taco remains scalable, customer-focused and operationally efficient.
This role is ideal for someone who enjoys variety, thrives on improving processes, loves building high-performing teams and wants to make a meaningful impact in a growing technology company.
Lead and develop the Customer Services team, including offshore team members
Establish and maintain high service standards and operational procedures
Monitor team performance, customer satisfaction and service outcomes
Manage customer escalations and ensure timely resolution
Support onboarding, training and development of team members
Review, document and improve business processes across the organisation
Identify opportunities for automation and operational efficiencies
Coordinate operational projects and business improvement initiatives
Support the implementation of new systems, tools and workflows
Drive consistency and accountability across operational functions
Working closely with the Finance Officer and General Manager, you will:
Support accounts receivable and accounts payable processes
Assist with billing, invoicing and subscription administration
Contribute to operational and financial reporting
Coordinate vendor and supplier administration
Support budgeting and forecasting activities
Assist with payroll administration and finance process documentation
Support customer onboarding and retention initiatives
Coordinate customer communications and administrative follow-up
Maintain accurate customer records and information
Work collaboratively with Sales, Technical Services and Customer Success teams to improve customer outcomes
Foster a positive, collaborative and customer-focused culture
Coach, support and develop team members
Participate in workforce planning and recruitment activities
Contribute to organisational planning and leadership discussions
You'll be a highly organised and proactive leader who enjoys balancing people leadership with operational execution.
Experience in operations management, office management, business administration or customer service leadership
Proven experience leading and developing teams
Strong organisational, planning and prioritisation skills
Excellent communication and stakeholder management abilities
High attention to detail and strong administrative capability
Ability to manage multiple priorities in a fast-paced environment
Strong problem-solving skills and initiative
Experience within a technology, software, IT services or managed services environment
Exposure to finance administration, accounts or bookkeeping functions
Experience working with offshore or remote teams
Experience implementing operational improvements and business systems
Project coordination or project management experience
Knowledge of CRM, PSA or ERP platforms
Hybrid working environment
Opportunity to make a genuine impact in a growing technology business
Broad and varied leadership role with significant autonomy
Exposure to all areas of the business and executive leadership
Opportunity to build scalable processes and influence business growth
Clear pathway into broader Operations and Business Operations leadership roles as the company continues to expand
You'll help create a business that is more efficient, scalable and customer-focused by:
Improving customer satisfaction and service performance
Reducing operational bottlenecks
Driving process improvement initiatives
Supporting strong financial administration practices
Building a high-performing and engaged team
Contributing to Taco's long-term growth and operational maturity
If you're looking for a role where you can combine leadership, operations, customer experience and business improvement while helping shape the future of a growing technology company, we'd love to hear from you.
Apply now and join Taco Technologies on our growth journey.