About the Role
Excellent opportunity for an experienced trainer or pharmacy professional seeking a new challenge to join our Alexandria based team.
As a Training Consultant, you will deliver remote and on-site training and support the onboarding of customers across our pharmacy and retail solutions. This is a hands-on role combining training delivery and customer onboarding, supporting customers from pre-installation through to go-live and beyond.
About You
You have a background in training or pharmacy and enjoy delivering engaging training and supporting customers.
You are a confident communicator with strong presentation and interpersonal skills, able to translate software functionality into practical customer outcomes. You thrive in a varied, fast-paced environment and can manage multiple priorities.
What you’ll do
Deliver remote and on-site training tailored to customer workflows
Support end-to-end customer onboarding, including pre-installation and post go-live follow-up
Undertake pre-installation readiness activities and validate customer requirements
Coordinate onboarding and installation activities with internal teams (Service Delivery, Technical Consultants, Sales)
Develop and enhance training content (checklists, documentation, web help and videos) to support continuous improvement
Provide post-installation support to reinforce training outcomes
Contribute to continuous improvement across training delivery and customer experience
Essential Experience Required
Experience with Fred pharmacy software (or similar systems)
Training delivery experience or pharmacy qualification/background
Experience delivering both remote and on-site training
Strong stakeholder engagement and communication skills
Ability to manage multiple customers, projects, and competing priorities
High attention to detail and strong organisational skills
Desirable Experience
Experience in customer onboarding or implementation projects
Exposure to retail or pharmacy operations at store and head office level
Experience developing training materials (documentation, videos, digital learning resources)
Other Requirements
Certificate IV in Training and Assessment
Current driver’s licence
Flexibility to work after hours during installations and occasional weekends
About Us
Fred IT, part of Telstra Health, is Australia’s largest dedicated provider of IT solutions to the pharmacy industry. We deliver end-to-end technology solutions across pharmacy and broader healthcare settings.
Learn more at www.fred.com.au.
Perks and Benefits
Enjoy hybrid working
16 weeks paid, gender-equal parental leave with a flexible ‘do it your way’ approach
Grow your skills with O’Reilly learning
Be recognised and rewarded through our Fred Star program – celebrate achievements and enjoy exclusive retail discounts, plus save up to 30% on a range of Telstra services.
Free 24/7 professional support for you and your family
To Apply
If this sounds like you, we’d love to hear from you. Click Apply and submit your resume and a cover letter outlining your suitability for this position. Applications without a cover letter will not be considered.