Product & Customer Success Specialist

Technology. Customers. Travel. A role where no two weeks look the same.

Fixed-Term Contract or Casual | Opportunity to Become Permanent

Monarch360 is a growing Australian technology company building modern enterprise software that helps organisations work smarter.

We're looking for a Product & Customer Success Specialist who enjoys technology, loves working with people and wants a role that goes well beyond sitting behind a support desk.

You'll become an expert in our products and work directly with customers — from demonstrating our technology and winning their confidence, through to implementation, training, go-live and ongoing success.

And because our customers are located across Australia, you'll also have opportunities to travel for work, visit customers, deliver onsite training and implementations, and experience different parts of the country as part of your role.

What you'll be doing

You'll be involved across the entire customer journey:

• Become an expert in Monarch360's software products
• Deliver engaging product demonstrations to prospective customers
• Help onboard new customers and implement our solutions
• Configure products to meet customer requirements
• Deliver online and face-to-face customer training
• Support customers and help them get the most from our technology
• Troubleshoot problems and work with our technical team to resolve more complex issues
• Support customer go-lives and new product rollouts
• Build strong relationships with customers
• Listen to customer feedback and help influence future product improvements
• Create training materials, guides and product documentation
• Travel interstate and regionally to work directly with customers when required

See more of Australia while building your career

One of the unique parts of this role is the opportunity to get out from behind the screen.

Our customers are located across metropolitan and regional Australia. From time to time, you'll have the opportunity to travel for customer implementations, training, workshops and go-lives.

It's a chance to meet the people using the products you support, understand their organisations firsthand and build real customer relationships — while getting to experience different parts of Australia along the way.

Who we're looking for

You don't need to know everything on day one.

We're looking for someone who is curious, confident, adaptable and genuinely enjoys helping people succeed with technology.

You'll probably love this role if you:

• Communicate confidently and naturally with customers
• Enjoy meeting and working with new people
• Are comfortable presenting and delivering training
• Learn new software quickly
• Enjoy solving problems and figuring things out
• Take ownership rather than waiting for someone else to fix things
• Are organised and can manage multiple priorities
• Are comfortable travelling for work when required
• Want to keep learning and developing your career
• Care about giving customers a great experience

Desirable Experience

Experience in any of the following would be highly regarded:

• Microsoft 365, SharePoint or Power Platform
• SaaS products or enterprise software
• Software implementation, customer success, training or technical support
• Records and Information Management (RIM), document management or EDRMS
• Working with government, local government or regulated organisations

You don't need experience in every area. Attitude, curiosity, communication skills and your ability to learn are just as important to us.

But attitude, curiosity and your ability to learn are just as important to us.

What you'll get

This is an opportunity to build a career that crosses technology, product, customer success and implementation.

You'll have the opportunity to:

• Develop deep knowledge of enterprise software and Microsoft technologies
• Work directly with customers and senior stakeholders
• Build presentation, training and consulting skills
• Gain hands-on software implementation experience
• Work closely with the people designing and building our products
• Influence how our products evolve based on real customer feedback
• Travel across Australia for customer engagements
• Take on greater responsibility as Monarch360 grows
• Build a pathway towards senior product, customer success and leadership roles

We want someone who can grow with us — not simply fill a position.

Mandatory Eligibility Requirements

This role is based in Perth, Western Australia.

Applicants must:

• Be an Australian Citizen or Australian Permanent Resident
• Have unrestricted working rights in Australia
• Be based in Perth, or be able to independently relocate to Perth
• Be willing and able to undertake interstate and regional travel when required

Overseas applications and applicants requiring employer-sponsored visa arrangements will not be considered for this position.

The opportunity

The position is available as a fixed-term contract or casual role, with the opportunity to become permanent based on performance, business requirements and mutual fit.

If you're looking for a role where you can learn technology, meet customers, travel, solve real problems and build a career as the company grows, we'd love to hear from you.

Ready for something different?

Send us your CV along with a short introduction telling us why this role caught your attention and what makes you a great fit.

Monarch360

• Go Beyond.