Regional Operations Manager

At Swisslog, we design, deliver and support some of the world's most advanced warehouse automation solutions. Our technology powers critical supply chains across retail, grocery, healthcare and e-commerce, helping customers improve productivity, reliability and operational performance.

As our Regional Operations Manager, you will take ownership of a significant portfolio of customer operations across Victoria and South Australia leading both resident site teams and field service teams, you will ensure our customers achieve the performance, uptime and service outcomes they depend on while driving commercial growth and operational excellence for Swisslog.

This is a highly visible leadership role with full responsibility for operational performance, customer relationships, financial results, safety outcomes and people leadership across multiple strategic customer sites.

 The Opportunity

This role is much more than managing maintenance operations.

You will be responsible for leading the entire customer service operation within your region, acting as the senior Swisslog representative for key customers and ensuring the successful delivery of contractual service commitments while continuously identifying opportunities to improve performance and create value.

Working closely with Maintenance Managers, Supervisors, Technicians, Field Service Leaders and Customer Service leadership, you'll bring together people, technology, commercial acumen and customer engagement to deliver exceptional outcomes.

What You'll Be Doing

Leading Customer Operations

You will provide leadership across a portfolio of automated warehouse sites, ensuring service delivery remains safe, efficient and customer focused.

Day to day, you will:

• Lead regional operations across multiple customer sites and field service activities.

• Ensure contractual Service Level Agreements (SLAs) are achieved and exceeded wherever possible.

• Monitor operational performance, system uptime, maintenance execution and workforce productivity.

• Review operational KPIs and performance data to identify risks, trends and improvement opportunities.

• Drive standardisation of processes, reporting and service delivery practices across all operations.

• Support major incidents and act as the senior escalation point for customers and internal stakeholders.

Building Strategic Customer Partnerships

Success in this role is built on strong customer relationships.

You will spend significant time engaging with customer stakeholders, understanding their operational challenges and ensuring Swisslog is viewed as a trusted advisor rather than simply a service provider.

This includes:

• Leading operational and strategic business reviews.

• Building relationships with customer leaders at operational, site and executive levels.

• Managing escalations and critical customer issues.

• Driving customer satisfaction, retention and contract renewals.

• Identifying opportunities to improve customer performance through innovation, upgrades and service enhancements.

Owning Commercial Performance

As the Regional Operations Manager, you will have full accountability for the financial performance of your region.

You will:

• Manage operational budgets, forecasts and labour planning.

• Drive profitable service delivery.

• Improve operational efficiencies and cost performance.

• Identify opportunities for lifecycle services, upgrades and system expansions.

• Contribute to commercial strategy, pricing reviews and contract renewals.

Developing High-Performing Teams

Our people are critical to our success.

You will lead Maintenance Managers, Supervisors, Site Technicians and Field Service teams across your region, creating an environment where accountability, engagement and continuous improvement thrive.

You'll be responsible for:

• Coaching and mentoring frontline and operational leaders.

• Performance management and talent development.

• Workforce planning and succession planning.

• Building leadership capability across the organisation.

• Creating a culture of collaboration, ownership and customer focus.

Championing Safety

Safety is non-negotiable at Swisslog.

You will lead by example and ensure all operations comply with workplace health and safety standards while fostering a proactive safety culture across every site and service team.

About You

You are an experienced operational leader with a strong track record leading technical, maintenance, engineering or service operations in customer-facing environments.

You bring:

• Experience leading multi-site operational teams.

• Strong commercial and financial management capability.

• Exceptional stakeholder and customer relationship skills.

• Experience managing technical service or maintenance operations.

• The ability to influence, coach and develop leaders.

• Strong analytical and problem-solving capability.

• A passion for operational excellence and continuous improvement.

Ideally, you'll have experience within:

• Warehouse automation

• Materials handling

• Industrial automation

• Manufacturing

• Logistics and supply chain operations

• Engineering services

• Facilities or asset maintenance environments

Mechanical, Electrical or Engineering qualifications are essential, with tertiary engineering qualifications or postgraduate business qualifications highly regarded.  

Why Join Swisslog?

At Swisslog, you'll have the opportunity to work with world-leading automation technology while leading teams that directly impact some of Australia's most sophisticated supply chain operations.

You'll join an organisation that values innovation, customer success, leadership, collaboration and continuous improvement, while providing the autonomy and support to make a genuine impact.

If you're a commercially-minded operational leader who enjoys developing people, partnering with customers and driving business performance, we'd love to hear from you.

Apply now and help shape the future of intelligent logistics.