Senior Customer Success & Product Manager (HCS)
iMedXOur Mission
At iMedX, our mission is to provide solutions that give time and money back to care.
What we do
iMedX are industry leaders in clinical documentation and revenue cycle management solutions, and now our solutions leverage AI technology. Driven by our commitment to innovation and quality, iMedX delivers trusted AI capabilities and expertise to the healthcare industry, providing healthcare providers with state-of-the-art tools to streamline their workflows.
iMedX Difference
At iMedX, our solutions are built on years of experience, deep expertise, and a thorough understanding of the healthcare landscape in Australia and New Zealand. Our services use Generative AI technology, acting as a companion to healthcare professionals to allow more time for patient care or for complex tasks that require human expertise.
Our values are built on Trust, Innovative Technology, Continuous Improvement, Integrity, Quality, a Customer-Focused, People-Centered approach, and delivering Value in everything we do.
About the Opportunity
We are looking for a Senior Customer Success & Product Manager to support the ongoing growth and evolution of our HIM Companion Suite (HCS).
This role sits at the intersection of customer success, product strategy, healthcare operations, and AI-enabled innovation. The successful candidate will work closely with customers and internal teams to ensure HCS delivers measurable value, strong adoption outcomes, and continues to evolve in line with real-world HIM and clinical coding workflows.
What You’ll Bring to iMedX
To succeed in this role, you will bring a strong mix of technical expertise, consulting capability, and a passion for education and service delivery.
Your experience and knowledge will include:
Strong experience in customer success, product management, healthcare technology, or solution leadership
Solid understanding of HIM and/or clinical coding environments
Experience working with senior healthcare stakeholders
Strong problem-solving, stakeholder management, and cross-functional collaboration skills
The ability to operate across both strategic and operational priorities
Experience with AI-enabled healthcare solutions, product lifecycle management, or revenue cycle optimisation will be highly regarded.
Your qualifications will include:
Health Informatics
Health Information Management
IT, Engineering, Product, or Data-related disciplines
HIM, clinical coding, agile, or product management certifications will be highly regarded.
Who We’re Looking For
We’re seeking a highly motivated and detail-oriented Senior Customer Success & Product Manager (HCS). Strong analytical and problem-solving skills with a focus on coding accuracy and compliance. Excellent communication and stakeholder engagement skills and the ability to work independently while delivering consistently high-quality outputs in a remote environment. A proactive approach to maintaining up-to-date knowledge of coding standards and industry best practices You’ll have a proven track record of managing time efficiently, adapting to different systems, and delivering a high standard of work for our clients.
You will be someone who takes pride in delivering exceptional service, building strong client relationships, and contributing to continuous improvement across both client environments and internal teams.
This role reports to the Director of Health Consulting, Strategy & Innovation, with a strong matrix partnership across Product, Engineering, AI, and Implementation teams.
Why Join iMedX?
At iMedX, we’re deeply committed to investing in our people. Our supportive, collaborative culture - extended to our growing virtual workforce - has led to an impressive eNPS score of 44 (January 2026).
We’re proud of the positive, values-driven environment we’ve built at iMedX, where making decisions guided by our core values is part of our everyday work.
As part of our team, you’ll benefit from:
Competitive Salaries – Above industry standards
Employee Referral Program – Earn up to $2,000 for referring great talent
Access to iMedX’s AI Companion tool - cutting-edge Gen AI, this tool acts as an expert HIM in chat format to answer any question based on Australian Coding Standards and practices to help improve clinical documentation and revenue outcomes.
Flexibility – work remotely from home – choose your own hours!
Condensed working week option – option to work a 9-day fortnight
Work from Anywhere - up to 2 weeks per year you can "work from anywhere" within your usual domestic time zone.
Exclusive learning opportunities, Participate in bi-annual internal coder conferences and our iMedX annual Conference
Annual Conference and End of Year Party – We bring the entire team to Melbourne for an all-expenses-paid iMedX Conference, combining professional development with our year-end celebration. It’s our way of upskilling our team and showing that we genuinely value the time we spend together.
Opportunity to Have Your Say – We conduct bi-annual engagement surveys to track our eNPS and genuinely listen to our team’s feedback. We’re committed to taking action based on what you share
Career Growth – explore career pathways from Coding to Auditing and the opportunity to work across a diverse range of public and private health services in Australia and New Zealand
iMedX Study Support Program – Personalized support tailored to your individual career goals
Broad Casemix Exposure - work on varied and complex cases
Travel opportunities engage with clients onside when needed
Wellness Leave
Birthday leave
Employee Assistance Program – 24/7 access to a team of qualified psychologists when you need some additional support
Monthly (all in) Town Hall Meetings – to help you stay connected and informed
New Starter Welcome Pack – Kick off your iMedX journey with branded merch to make choosing your work attire effortless and fun
A supportive, inclusive culture that prioritizes collaboration
Monthly ‘in house’ professional development sessions – coding questions answered in “real time” by experienced Coders, plus extensive library of education topics and more!
Ready to Make a Difference with iMedX?”
Join us in revolutionizing healthcare documentation and coding. Apply now to become part of a supportive, innovative team that values your expertise. Don’t miss this opportunity—apply today!”