Powerfleet | Perth, WA
Great customer relationships don't happen by accident.
They're built by people who know how to earn trust, understand a customer's business and deliver value long after the contract is signed.
If you're passionate about building strong client relationships, have a commercial mindset and enjoy helping customers succeed, we'd love to meet you.
At Powerfleet, our Customer Success Managers are trusted advisors, not support staff. You'll own a portfolio of customers, build lasting partnerships and work closely with them to maximise the value of our technology while identifying opportunities to grow their business with us.
This is a role where you'll influence outcomes, solve problems, collaborate across the business and genuinely make a difference to your customers.
What you'll be doing
Manage a portfolio of enterprise and commercial customers across Australia.
Become the trusted advisor and primary point of contact for your customers.
Build strong relationships with key stakeholders and decision-makers.
Lead Quarterly Business Reviews that demonstrate value, ROI and future opportunities.
Drive customer adoption, engagement and long-term success.
Proactively identify risks and work collaboratively to resolve them before they impact the customer.
Partner closely with Sales, Product, Support and Operations to deliver an outstanding customer experience.
Identify opportunities for account growth, cross-sell and upsell, working alongside our Sales team to expand customer relationships.
Champion your customers internally, ensuring their feedback helps shape future improvements.
About you
We're less interested in your job title and more interested in what you've achieved.
You might currently be a:
Customer Success Manager
Account Manager
Client Relationship Manager
Customer Experience Manager
Business Development Manager looking to move into Customer Success
Enterprise Account Executive with a passion for long-term relationships
What matters is that you know how to build trust, communicate confidently and think commercially.
You'll ideally have:
Experience managing B2B customer relationships.
Strong commercial acumen and the ability to identify growth opportunities.
A consultative approach with excellent listening and problem-solving skills.
Confidence presenting to customers and senior stakeholders.
Exceptional communication and relationship-building skills.
The ability to juggle multiple priorities while maintaining a high level of service.
Experience within SaaS, fleet technology, telematics or enterprise software is highly regarded, but not essential.
Why Powerfleet?
At Powerfleet, you'll join a global technology company that's growing rapidly and investing heavily in its people and products.
You'll enjoy:
A collaborative, supportive team that genuinely enjoys working together.
The opportunity to work with some of Australia's leading fleet operators.
Career progression within a growing global organisation.
Modern offices in Subiaco.
Hybrid working arrangements after probation.
Competitive salary package.
About us
Powerfleet helps organisations connect, protect and optimise their mobile assets through market-leading fleet technology and AI-powered software.
Supporting more than 48,000 customers and 2.6 million connected subscribers across 120 countries, we're helping businesses improve safety, productivity and operational performance every day.
If you're looking for a role where relationships matter, your ideas are valued and your work has a genuine impact, we'd love to hear from you."