A little about us…
We’re Henderson Advocacy, Australia’s leading residential and commercial buyers agency, purchasing over $1 billion worth of properties and securing 83% of them off-market for our clients. We're the rocket ship propelling wealth-building strategies for everyday Australians and ambitious investors.
Our team doesn’t just work hard; we create wow moments for our clients. Whether it's at our incredible client events or through personalised investment strategies that change the game.
The role:
You’ll be the steady hand guiding clients from their first call to long after settlement — managing onboarding, coordinating finance, and keeping everyone aligned. You’ll combine relationship building, project coordination, and system discipline to deliver a high-trust, high-touch experience that drives loyalty, referrals, and results.
What you’ll do:
- Welcome new clients, set expectations, and coordinate onboarding
- Liaise with brokers and internal teams to keep finance and approvals on track
- Support Strategy Leads and Buyer’s Agents with clean briefs and smooth handovers
- Keep clients engaged through regular updates and insights
- Oversee the deal journey from offer to settlement
- Drive retention through post-purchase follow-ups, check-ins, and NPS
You’ll be great at this if you:
- Love building relationships and keeping projects organised
- Thrive in a fast-moving, people-first environment
- Are tech-savvy with CRM systems (Zoho, Moxo, Asana)
- Bring energy, empathy, and accountability to every client interaction
What We Offer:
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Competitive Salary & Bonus: Because top talent deserves to be rewarded.
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Career Growth Opportunities: We’re scaling quickly, and there’s no ceiling on where this role could take you.
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Access to World-Class Tools: The best data, technology, and resources to back your strategies and success.
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Unforgettable Experiences: Quarterly team retreats, international trips to destinations like Bali and Japan, and exclusive excursions on Jack’s yacht.
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Vibrant Team Culture: Celebrate wins with a high-performing, supportive team that’s redefining the property game.
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Client Events & Exclusive Access: Participate in premium client gatherings and unlock off-market opportunities no one else can offer.