Work at the forefront of the AI revolution
At AFL, we design and manufacture the fibre optic infrastructure behind some of the most advanced data centres and critical networks across Australia and New Zealand. From hyperscale facilities to enterprise, telecommunications, energy, and industrial environments, our technology keeps the world's data moving.
We're not watching the digitally connected economy emerge - we're helping build it.
The Opportunity
We're looking for a customer-focused Field Engineer to join our growing Data Centre Solutions team.
This is far more than a traditional field engineering role. You'll combine hands-on technical expertise with solution design, customer enablement and continuous improvement initiatives. One day, you may be supporting a major hyperscale deployment, the next delivering technical training, developing best-practice installation guides, or helping customers optimise performance and overcome complex technical challenges.
Working closely with customers, installers, project teams and sales specialists, you'll become a trusted technical advisor who helps ensure successful outcomes across every stage of the project lifecycle.
This role is ideal for someone who enjoys solving real-world problems, building customer capability, and being on the leading edge of data centre technology.
What You'll Do
Provide expert technical support and field engineering expertise across AFL's data centre connectivity and fibre optic solutions.
Support customers, installers and project teams throughout the deployment lifecycle, from solution evaluation through to testing, commissioning and optimisation.
Troubleshoot complex technical issues and deliver practical, timely solutions to support successful project outcomes.
Develop and deliver technical training, SOPs, installation guides and other resources that build customer and installer capability.
Capture customer and field insights to drive continuous improvement across products, processes, deployment standards and customer experience.
About You
You'll bring a combination of technical expertise, customer focus and a practical, solutions-oriented mindset, along with the following:
Experience working within data centre, fibre optic, structured cabling, telecommunications or related infrastructure environments.
Strong technical troubleshooting capability, with the ability to diagnose issues, interpret test results and deliver practical solutions.
Hands-on experience with fibre optic testing, commissioning and associated test equipment, with exposure to splicing and termination highly regarded.
Confident communicator who can build credibility with customers, installers and internal stakeholders, and translate technical concepts into practical advice.
Self-motivated, adaptable and collaborative, with a passion for customer success, continuous improvement and knowledge sharing.
Please note this role requires regular travel to customer and project sites across Australia and New Zealand, representing approximately 30% of working time.
Ready to help build the infrastructure of the future? Apply now and be part of what's next.