Marketing Coordinator - Digital & Product

Oncall Language Services (Oncall) has been providing language services for over 40 years. Throughout this time, we have established ourselves as global leaders and continue to combine our experience with the latest technologies to deliver innovative Interpreting, Translation, Transcription and Captioning solutions.
At the heart of our service delivery is our vision to empower those who seek to understand and be understood through high-value innovative solutions. Every day, we support government, healthcare, education, legal and corporate organisations across Australia and internationally.
  
The Opportunity
We are seeking a creative, organised and commercially focused Marketing Coordinator for this full-time ongoing opportunity.
Reporting to the Senior Product Manager, you will support the promotion and growth of CaptionConnect, TranslationConnect and the broader Oncall Language Services business.
This is a hands-on role suited to someone who enjoys managing a diverse range of marketing activities, from digital campaigns and content creation through to conferences, product launches and sales support.
  
Key responsibilities include:

• Develop and deliver marketing campaigns for CaptionConnect, TranslationConnect and Oncall Language Services.
• Manage website and social media content, ensuring it remains current, engaging and consistent with brand standards.
• Create blogs, newsletters, case studies, brochures, presentations and other digital and print materials.
• Support SEO, digital advertising, email marketing and lead generation activities.
• Monitor campaign, website and social media performance and recommend improvements.
• Conduct market and competitor research to identify trends and commercial opportunities.
• Support product launches, conferences, webinars, trade shows and other promotional events.
• Partner with Product, Sales and Business Development teams on campaigns, tenders and sales resources.
• Develop customer success stories and testimonials that demonstrate the value of Oncall’s services.
• Maintain brand guidelines, templates and marketing asset libraries.
• Use AI and emerging marketing tools to improve content creation and campaign efficiency.
• Coordinate external agencies, designers and suppliers to deliver initiatives on time and within budget.
• Provide general marketing and administrative support across the business.

  
What We’re Looking For
Successful candidates will demonstrate the following:

• A qualification in Marketing, Communications, Business or a related discipline.
• Experience in digital marketing, social media management and content creation.
• Excellent written and verbal communication skills, with the ability to produce clear and engaging content.
• Strong organisational and project coordination skills.
• Ability to manage multiple priorities and meet competing deadlines.
• Experience using website content management systems such as WordPress or similar.
• Strong analytical skills and the ability to interpret campaign, website and social media performance data.
• High attention to detail and a commitment to producing quality work.
• Ability to work independently while collaborating effectively with internal stakeholders.
• Proficiency in Microsoft Office and commonly used marketing platforms.

  
The following experience will be highly regarded:

• Google Ads, Analytics, Search Console and SEO.
• Canva, Adobe Creative Suite and video editing.
• Email marketing, automation and AI tools.
• SaaS, technology or professional services.
• Product launches, events and lead generation.

  
Why Join Oncall? 

• Work on innovative technology projects that support essential community services.
• Develop AI, automation and business intelligence solutions with real organisational impact.
• Collaborative and supportive team environment.
• Exposure to software development, business intelligence and IT infrastructure.
• Professional development and career growth opportunities.
• Convenient South Melbourne office location.

Interested? Apply Now!

If you’re passionate about software development, reporting, automation and emerging technologies, we’d love to hear from you.

To apply for the role, please click the ‘Apply’ button and follow the prompts. Please include your CV and a brief cover letter expressing your motivation and key attributes for the role.

You must have the right to live and work in Australia to apply for this job.
  
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.