Membership Coordinator
Member service, engagement and retention
Do you genuinely enjoy helping people? Are you someone who likes keeping things organised, following through on the details and looking for ways to make the customer experience better?
Velg Training is looking for a warm, practical and highly organised Membership Coordinator to join our small team at Banyo on Brisbane’s northside.
This is a varied role combining hands-on member support, membership administration, engagement activities and reporting. You will be a key point of contact for our national community of more than 34,000 members, helping them understand and access their benefits and ensuring they receive timely, accurate and caring support.
About Velg Training
Velg Training is a member-serving organisation and one of Australia’s leading providers of professional development to the Vocational Education and Training sector.
We are a small, friendly and fast-moving team. We are not a heavily corporate environment, and people are encouraged to contribute ideas, ask questions and help each other when priorities change.
About the role
As our Membership Coordinator, you will:
respond to member and prospective-member enquiries by email, phone and LiveChat
help members access their benefits, online learning, resources and account information
coordinate scheduled onboarding, engagement, renewal and follow-up activities
maintain accurate membership records, spreadsheets, reports and communication schedules
gather member feedback and identify recurring questions, themes or opportunities
review membership information and provide observations about what the data is telling us
support approved activities aimed at improving member engagement, retention and growth
work with other team members to keep Membership communications, resources and website information accurate and current
support Velg Training’s annual National VET Conference
You will not be expected to arrive knowing everything about Velg Training or the VET sector. We will provide training in our Membership Program, systems, services and member journeys.
About you
You are likely to be someone who:
has at least three years’ experience in customer service, membership, client coordination, customer success or a similar office-based role
genuinely enjoys supporting customers and finding solutions
is organised and comfortable managing recurring activities and competing priorities
communicates clearly and naturally, both verbally and in writing
is confident using Microsoft Excel and working with customer or service information
brings forward practical ideas and is happy to work with others to shape the best approach
enjoys being part of a small team and is willing to help where needed
can work independently while keeping others informed
is comfortable learning new systems and technology
Experience in a membership organisation, professional association, education provider or small service-based business would be highly regarded. Knowledge of the Australian VET sector would be helpful but is not essential.
Location and working arrangements
This is a full-time position based at: 9 Froude Street, Banyo QLD 4014
The usual hours are 7.30 am to 3.30 pm, Monday to Friday.
Full-time office attendance is required for at least the first six months while you learn the role, our systems and our members.
Why join us?
This role offers the opportunity to:
build genuine relationships with members across Australia
take ownership of an established Membership Program
work directly with a supportive and accessible management team
contribute ideas and see the effect of your work
enjoy variety without layers of corporate hierarchy
become part of a friendly team where people know and support each other
If this sounds like the type of role and team you would enjoy, we would love to hear from you.